Shipping policy

Shipping Policy

At Ebike Premier, we do our best to process and ship orders as quickly and safely as possible. Please review our shipping policy before placing an order.

Shipping Area

Ebike Premier currently ships to the lower 48 United States only.

We do not ship to:

  • Alaska
  • Hawaii
  • U.S. territories
  • P.O. Boxes
  • APO/FPO addresses
  • International addresses

Any order placed with a shipping address outside of our approved shipping area may be canceled and refunded.

Processing Time

Order processing typically takes 3 to 10 business days before the item is shipped.

Processing time may vary depending on:

  • Product availability
  • Order verification
  • Manufacturer or warehouse processing times
  • Freight carrier scheduling
  • High-volume seasons or delays outside our control

Business days do not include weekends or holidays.

Shipping Time

Once your order has been processed and shipped, delivery times may vary depending on the carrier, destination, and product type.

Larger items such as e-bikes, e-motos, and scooters may ship by freight carrier and may take longer than standard parcel shipments.

Freight Shipping for Bikes, E-Motos, and Large Items

Many e-bikes, e-motos, scooters, and oversized items require freight delivery.

For freight deliveries:

  • The carrier may contact you to schedule a delivery appointment.
  • Someone may need to be present to receive the shipment.
  • Delivery is typically curbside unless otherwise stated.
  • The carrier is not responsible for bringing the item inside, assembling it, or removing packaging.

Inspecting Your Shipment

Please inspect your shipment immediately upon delivery.

Before signing for a freight delivery, check the box or crate for visible damage. If there is damage, please note it with the carrier before accepting the shipment and take photos of the packaging and product.

If your order arrives damaged, contact us as soon as possible with:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item
  • A brief description of the issue

Damage claims must be reported promptly so we can assist with the carrier or manufacturer claim process.

Shipping Restrictions

Some products may not be eligible for shipping and may be marked as in-store purchase only, local delivery only, or pickup only.

Ebike Premier reserves the right to cancel or modify any order if the item cannot be shipped to the provided address.

Local Delivery

Ebike Premier may offer local delivery on select products within an approved local delivery area. Local delivery availability may vary by product, address, and schedule.

If local delivery is available for your order, we will contact you to coordinate delivery details.

Order Verification

To protect our customers and our business from fraud, some orders may require additional verification before processing.

We may request confirmation of:

  • Billing information
  • Shipping address
  • Payment details
  • Customer identity

Orders that cannot be verified may be canceled and refunded.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Ebike Premier is not responsible for delays, lost shipments, additional shipping fees, or returned orders caused by incorrect or incomplete shipping information.

If an order is returned due to an incorrect address, refused delivery, or failed delivery attempts, the customer may be responsible for additional shipping, return freight, and handling costs.

Shipping Fees

Shipping costs, when applicable, will be shown at checkout or communicated before the order is finalized.

Some items may qualify for free shipping, local delivery, or pickup options, depending on the product and location.

Delays

Ebike Premier is not responsible for shipping delays caused by:

  • Carrier delays
  • Weather
  • Holidays
  • Manufacturer delays
  • Supply chain issues
  • Incorrect shipping information
  • Freight appointment delays
  • Events outside our control

We will do our best to keep you updated if there are any known delays with your order.

In-Store Pickup

Some products may be available for in-store pickup at Ebike Premier.

Please wait until you receive confirmation that your order is ready before coming to pick it up.

For pickup orders, a valid photo ID and order confirmation may be required.

Contact Us

For shipping questions, please contact us:

Ebike Premier LLC
18247 Parthenia Street
Northridge, CA 91325
Phone: 818-478-5262
Email: ebikes@boostmore.com
Website: ebikepremier.com