Cancellation Policy
At Ebike Premier, we understand that plans can change. Please review our cancellation policy carefully before placing an order.
Order cancellations
Customers may request to cancel an order by contacting Ebike Premier as soon as possible after the order is placed. Cancellation requests are not guaranteed and are subject to the status of the order at the time the request is received.
Before an order has shipped
If your order has not yet been processed, prepared, assembled, transferred, or shipped, we may be able to cancel the order and issue a refund according to the original payment method.
After an order has been processed or prepared
Once an order has been processed, prepared, assembled, transferred, or assigned to a manufacturer, warehouse, freight carrier, or delivery provider, cancellation may no longer be available.
If cancellation is still possible, the customer may be responsible for any non-refundable costs already incurred, including but not limited to:
- Processing fees
- Payment transaction fees
- Manufacturer or warehouse fees
- Handling fees
- Freight or shipping costs
- Assembly or preparation labor
- Special order costs
Shipped orders
Orders that have already shipped cannot be canceled. Once an order has shipped, it will be handled according to our Return Policy and Shipping Policy. Shipping charges, return freight, and related handling fees may be the responsibility of the customer unless otherwise required by law.
Special orders and pre-orders
Special orders, custom orders, pre-orders, backorders, and items ordered specifically for a customer may not be eligible for cancellation once the order has been submitted, processed, or confirmed with the manufacturer or supplier.
Any deposits or payments made toward special orders, custom orders, pre-orders, or backorders may be non-refundable unless otherwise stated in writing.
In-store pickup orders
Orders placed for in-store pickup may be canceled only if the item has not been assembled, prepared, transferred, reserved, or specially ordered for the customer. Once an item is prepared, assembled, or reserved for pickup, cancellation may be subject to fees or may not be available.
Local delivery orders
Local delivery orders may be canceled only before the order has been prepared, loaded, scheduled, or dispatched for delivery. Once a local delivery has been scheduled, loaded, or dispatched, cancellation may not be available, and delivery or handling fees may still apply.
Fraud prevention and order verification
Ebike Premier reserves the right to cancel any order that appears suspicious, fraudulent, unverifiable, or outside our approved shipping or service area. We may also cancel orders due to:
- Incorrect pricing
- Inventory errors
- Payment issues
- Shipping restrictions
- Product availability
- Incorrect or incomplete customer information
How to request a cancellation
To request a cancellation, please contact us immediately:
Ebike Premier LLC
18247 Parthenia Street, Northridge, CA 91325
Phone: 818-478-5262
Email: ebikes@boostmore.com
Please include your order number, full name, phone number, and the reason for your cancellation request.
Final decision
Ebike Premier reserves the right to approve or deny cancellation requests based on the status of the order, product type, supplier requirements, and costs already incurred.