FAQ
Answers to the questions we hear most at our Northridge shop in Los Angeles. If your question isn't here, call us at (818) 478-5262 or contact us.
What we sell
What does Ebike Premier sell?
Ebike Premier sells e-bikes, e-motos, electric scooters, accessories, and select performance electric rides. We carry options for commuting, recreation, off-road riding, youth riders, and higher-performance electric models.
Do you sell electric scooters?
Yes. We carry select electric scooters, but availability may vary by brand, model, and current inventory. Some restrictions may apply depending on the scooter type, intended use, warranty support, and local regulations.
Can I test ride before buying?
Yes. We encourage test rides whenever available so you can compare models, feel the difference, and choose the right ride with confidence.
Do you offer local delivery?
Yes, as available. We offer local delivery within 30 miles for qualifying e-bike and e-moto purchases. Delivery availability may depend on the model, schedule, and location.
Service and repair
Do you repair e-bikes?
Yes. We provide professional e-bike diagnostics, repair, tune-ups, assembly, troubleshooting, part replacement, and maintenance.
Do you repair e-motos?
Yes. We service many e-motos and off-road electric dirt bikes. Because e-motos are more complex and higher-powered than standard e-bikes, labor rates and repair timelines may vary.
Do you service electric scooters?
Yes, we may service select electric scooters, but restrictions apply. Service depends on the brand, parts availability, electrical system access, tire type, and more. Please check with us about the scooter brand, model, and issue before bringing it in.
Do you work on bikes or scooters you did not sell?
In many cases, yes. We service many products that were not purchased from us, but acceptance depends on brand support, parts availability, safety condition, and whether the system can be properly diagnosed.
Are there brands you cannot service?
Yes. Some brands use locked electronics, unavailable parts, unsupported batteries, or proprietary systems. If we cannot safely or properly service a bike or scooter, we will let you know.
How much is a diagnostic?
Diagnostics start at $80 for diagnoses under 1 hour. If the diagnosis requires additional time, we will notify you before continuing.
What are your labor rates?
Our standard labor rates are: e-bikes $120/hour, e-motos $150/hour. Scooter labor may vary depending on the model and repair difficulty. Labor pricing does not include parts.
Do I need an appointment for service?
Appointments are recommended. Walk-ins may be accepted depending on current workload, but scheduling ahead helps us inspect your bike, e-moto, or scooter faster.
Can you assemble an e-bike or scooter purchased online?
Yes, we offer professional assembly for many online-purchased e-bikes and select scooters. Pricing depends on the product type, condition, and complexity.
Do you offer e-bike conversions?
Yes. Ebike Premier offers custom mid-drive e-bike conversions with warranty. Submit your bike info, call, or visit the shop to confirm whether your bike can be a candidate for conversion. We review the frame, brakes, drivetrain, wheel size, condition, and overall safety before recommending a conversion.
Street legality
Are e-motos street legal?
Many e-motos and electric dirt bikes are designed for off-road use. Street legality depends on local laws, registration, equipment, and classification.
Are electric scooters street legal?
Electric scooter laws vary by city, road type, speed, rider age, and local regulations. Customers are responsible for following local laws and riding safely.
Warranty
Do your bikes, scooters, and e-motos come with a warranty?
Most new products include a manufacturer warranty. Warranty coverage varies by brand and model, so we recommend asking our team for the exact warranty details before purchase.
Does Ebike Premier handle warranty repairs?
For brands we sell or are authorized to support, we can help with warranty claims and repairs according to the manufacturer's process. Warranty approval, parts shipment, and coverage depend on the manufacturer.
What is usually not covered under warranty?
Warranty usually does not cover normal wear and tear, crash damage, misuse, neglect, water damage, unauthorized modifications, flat tires, brake pads, tires, chains, cosmetic wear, or damage caused by improper charging or storage.
Returns and exchanges
What is your return or exchange policy?
Exchanges may be accepted within 3 days of purchase for eligible items. E-bikes, e-scooters, and e-motos must be unused, unaltered, and in original purchase condition to qualify. Exchanges are for equal or greater value items, and used items may be subject to a 15% restocking fee.
Do you offer refunds?
We do not offer refunds for buyer's remorse. Defective-product concerns are handled according to the product condition, manufacturer warranty, and store policy.
Can I return a bike, scooter, or e-moto after riding it?
Used, ridden, damaged, altered, or modified products may not be eligible for exchange or return. Please ask questions, compare models, and test ride when available before purchasing.
Care and maintenance
How should I take care of my battery?
Store batteries indoors in a cool, dry place. Avoid extreme heat, freezing temperatures, deep water, pressure washing, and leaving the battery fully drained for long periods. Always use the correct charger.
Are e-bikes, scooters, and e-motos waterproof?
Most are water-resistant, not waterproof. Avoid heavy rain, deep puddles, flooding, pressure washing, and outdoor storage without protection.
About us
Why choose Ebike Premier?
Ebike Premier is a real local shop with experienced technicians, in-person support, test rides, service, repair, and after-sale help. We do more than sell you a ride, we help you choose the right one and keep it running.
Ebike Premier, Northridge
18247 Parthenia St, Northridge, CA 91325
Phone: (818) 478-5262
Mon to Fri: 11am to 6pm · Sat: 12:30pm to 4:30pm · Sun: Closed