Warranty

Every e-bike and e-moto sold by Ebike Premier is covered by the manufacturer's warranty. Coverage varies by brand and component, typically ranging from 1 to 2 years on the frame, motor, and battery.

What's covered

Manufacturing defects in materials and workmanship
Motor, battery, and electrical components per manufacturer terms
Frame structural integrity

What's not covered

Normal wear and tear (tires, brake pads, chains, cables)
Damage from accidents, misuse, or improper maintenance
Modifications or unauthorized repairs

Filing a claim

Contact us at (818) 478-5262 or visit our Northridge showroom. Have your order number and a description of the issue ready.

Ebike Premier LLC
18247 Parthenia Street, Northridge, CA 91325
Phone: 818-478-5262

Exchanges are accepted within three (3) days of purchase.

E-bikes, E-scooters, and E-motos must be unused, unaltered and in original purchase condition to be eligible for exchange. Exchanges will only be made for equal or greater value E-bikes, E-scooter, and E-motos. If an exchange is made for a greater value E-bike, E-scooter, or e-moto, the customer will pay the difference. If the unit(s) has been used or is no longer in its original purchased condition, it will be deemed "USED" and a restocking fee of 15% will be imposed.

Accessories must be unused, unaltered and in original purchase condition to be eligible for exchange.